Canciones.cl protects your personal data in accordance with Chilean Law No. 19,628 on the Protection of Private Life and Law No. 21,719, which modernizes it. This policy explains what data we process, why, and your rights.
1. Data we process
- Account: name, email, encrypted password, language and communication preferences.
- Creations: descriptions, stories, names, lyrics, photos and messages you enter to create songs and gifts.
- Payments: transaction identifiers, amounts and status. Card details are processed by PayPal; we never see or store them.
- Technical usage: IP address, browser, date and time, for security, abuse prevention and statistics.
- Gifts: the recipient's name and, if provided, their email, and their reply message.
2. Why we use it
- To create your songs, lyrics and cards and keep your library.
- To process payments, deliver credits and send receipts.
- To send service notices (song ready, payments, gift replies).
- To prevent fraud and abuse and comply with legal obligations.
- To send news and promotions only if you opted in; you can unsubscribe at any time.
3. Who we share it with
With providers that help us run the Service, only as needed: Google (Gemini and Lyria AI models) to generate lyrics and audio; PayPal to process payments; and our hosting and email providers. We do not sell your data.
4. International transfers
Some providers process data outside Chile (for example, in the United States). We work with providers that offer adequate protection safeguards.
5. Retention
We keep your data while your account is active. If you delete your account, we delete your data and creations within a reasonable time, except what we must keep for legal or accounting reasons.
6. Your rights
You can exercise your rights of access, rectification, erasure, objection, portability and blocking through our contact form (topic “Rights and privacy”). You can delete your account yourself from your profile.
7. Security
We use encrypted connections, hashed passwords and restricted system access. Gift and shared-song links are private and hard to guess, but anyone with the link can open them.
8. Cookies
We use necessary cookies to keep your session and language. If visit measurement (Google Analytics) is enabled, it is used for aggregated site statistics.
9. Minors
The Service is not intended for children under 14. If you believe a minor gave us data without authorization, contact us to delete it.
10. Contact
Data controller: Canciones.cl. Contact: [email protected].